TRAFFIC
Gauteng
24/7 IT Helpdesk Supervisor - Lead, Optimize & Resolve
Dash BPO
Job Description
A leading BPO company located in Randburg, South Africa, is seeking an IT Helpdesk Supervisor to oversee helpdesk operations and manage support technicians. The ideal candidate will have solid leadership skills and hands-on technical expertise, ensuring high service standards and timely incident resolution. Responsibilities include supervising staff, managing shift coverage, and adhering to ITIL best practices. Preferred candidates will have substantial experience in technical environments, particularly around contact centers and BPO operations. Competitive salary and benefits offered.
About This Role
Career insights for First-Line Supervisors of Retail Sales Workers positions
Salary Benchmark
R42,824/month
R29,904 to
R59,610/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Coordination
Critical Thinking
Common Technologies
Claris FileMaker
Microsoft Access 365
Oracle Database 23c
Final Cut Pro
YouTube
Discontinued
QuickBooks POS
UKG Dimensions
First-Line Supervisors of Retail Sales Workers Insights
Median Salary (ZAR)
R42,824/month
Job Outlook
This career will have large numbers of openings.