Online Merchants
What is a Online Merchants?
Online Merchants are businesses or individuals who sell products or services over the internet. They operate through various e-commerce platforms, marketplaces, and websites to reach customers globally. Online Merchants may sell a wide range of goods, including physical products, digital items, or subscription services. Their operations often involve managing inventory, processing orders, handling customer service, and marketing their offerings to drive traffic to their online stores. The rise of online shopping has led to a significant growth in this career, allowing merchants to leverage social media, SEO, and online advertising to connect with potential customers. Successful Online Merchants must stay informed about market trends, consumer behavior, and technological advancements to effectively compete in the ever-evolving e-commerce landscape.
Tasks
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
- Receive and process payments from customers, using electronic transaction services.
- Create, manage, or automate orders or invoices, using order management or invoicing software.
- Deliver e-mail confirmation of completed transactions and shipment.
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
Technology Skills
-
Web platform development software
- AJAX
- Drupal
- Oracle JavaServer Pages JSP
- PHP
-
Graphics or photo imaging software
- Adobe Photoshop
- JamBoard
-
Point of sale POS software
- CCBill
- PayPal
- Snorasson Holdings CCNow
- Square
-
Web page creation and editing software
- Adobe Dreamweaver
- Content management systems CMS
- WordPress
-
Sales and marketing software
- Bing Ads
- Google Ads
- Search engine marketing SEM software
- Webtrends software
Tools Used
- Pen or flash drive
- Band printers
- Magnetic stripe readers and encoders
- Laser fax machine
-
Dot matrix printers
Knowledge
-
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
-
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Skills
-
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
-
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
-
Speaking
Talking to others to convey information effectively.
-
Persuasion
Persuading others to change their minds or behavior.
Abilities
-
Written Comprehension
The ability to read and understand information and ideas presented in writing.
-
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
-
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
-
Written Expression
The ability to communicate information and ideas in writing so others will understand.
-
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Education
How much education does a new hire need to perform a job in this occupation?
-
Bachelor's degree
-
High school diploma or equivalent
or: GED, High School Equivalency Certificate
-
Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
-
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
-
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
-
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
-
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
-
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Detailed Work Activities
- Execute sales or other financial transactions.
- Purchase products or services.
- Collect payments for goods or services.
- Correspond with customers to answer questions or resolve complaints.
- Create marketing materials.
Work Interests
-
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
-
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$44370.0 - $140300.0
This career will have large numbers of openings.
Assessment
Related assessments and tests
No assessment available.