Loan Interviewers and Clerks
What is a Loan Interviewers and Clerks?
Loan Interviewers and Clerks are financial professionals who play a crucial role in the loan application process. They are responsible for interviewing applicants to evaluate their financial status, needs, and eligibility for credit. This often includes gathering personal financial information, explaining loan options, terms, and conditions, and collecting any necessary documentation to support the loan application. Loan Interviewers and Clerks typically work for banks, credit unions, and other financial institutions, where they ensure that the loan process is efficient and compliant with regulations. Their ability to communicate effectively and maintain a professional demeanor is essential, as they often serve as the first point of contact for prospective borrowers. Additionally, these professionals may assist in processing loan applications, performing administrative tasks, and responding to customer inquiries throughout the lending process, making their role integral to the overall customer service experience in financial institutions.
Tasks
- Verify and examine information and accuracy of loan application and closing documents.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Submit loan applications with recommendation for underwriting approval.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
Technology Skills
- Spreadsheet software
- Presentation software
- Financial analysis software
- Customer relationship management CRM software
- Electronic mail software
Tools Used
- Printer calculator
- Photocopiers
- Scanners
- Notebook computers
- Inkjet printers
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Bachelor's degree
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Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
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Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
- Verify accuracy of financial or transactional data.
- Compile data or documentation.
- Maintain financial or account records.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Obtain personal or financial information about customers or applicants.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$35010.0 - $63070.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.