Equal Opportunity Representatives and Officers

Skills

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension

  Understanding written sentences and paragraphs in work-related documents.

• Critical Thinking

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Social Perceptiveness

  Being aware of others' reactions and understanding why they react as they do.

• Speaking

  Talking to others to convey information effectively.

Abilities

• Written Comprehension

  The ability to read and understand information and ideas presented in writing.

• Oral Comprehension

  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Inductive Reasoning

  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Oral Expression

  The ability to communicate information and ideas in speaking so others will understand.

• Problem Sensitivity

  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Education

How much education does a new hire need to perform a job in this occupation?

• Bachelor's degree
  66 %
• Some college, no degree
  14 %
• Master's degree
  12 %

Work Activities

• Evaluating Information to Determine Compliance with Standards

  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Identifying Objects, Actions, and Events

  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Communicating with Supervisors, Peers, or Subordinates

  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Resolving Conflicts and Negotiating with Others

  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Analyzing Data or Information

  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Detailed Work Activities

• Evaluate personnel practices to ensure adherence to regulations.
• Interview witnesses, suspects, or claimants.
• Prepare research reports.
• Explain regulations, policies, or procedures.
• Negotiate agreements to resolve disputes.

Work Interests

• Enterprising

  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

• Conventional

  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

• Social

  Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.