Computer User Support Specialists
What is a Computer User Support Specialist?
A Computer User Support Specialist is a professional who assists individuals and organizations with computer-related issues. They serve as the first line of support for users experiencing difficulties with software, hardware, and networking. Their primary responsibilities include troubleshooting technical problems, providing guidance on the use of software applications, and helping to resolve issues related to computer systems and networks. Specialists often use a variety of tools and techniques to diagnose and repair problems, which may involve remote connections, on-site visits, or telephone support. They work closely with users to understand their needs and to ensure that they can efficiently use technology in their daily tasks. In addition to resolving immediate concerns, Computer User Support Specialists may also involve creating user documentation, conducting training sessions, and keeping up with the latest technology trends to better assist users.
Tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Technology Skills
- Web platform development software
- Data base user interface and query software
- Operating system software
- Development environment software
- Data base management system software
Tools Used
- Hard disk arrays
- Floppy disks
- Punches or nail sets or drifts
- Tape arrays
- Special purpose telephones
Knowledge
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Speaking
Talking to others to convey information effectively.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
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Written Expression
The ability to communicate information and ideas in writing so others will understand.
Education
How much education does a new hire need to perform a job in this occupation?
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Bachelor's degree
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Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
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Associate's degree
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
Detailed Work Activities
- Monitor computer system performance to ensure proper operation.
- Collaborate with others to resolve information technology issues.
- Install computer hardware.
- Read documents to gather technical information.
- Resolve computer software problems.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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Investigative
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Job Outlook
Projected salary and job growth
$37690.0 - $97020.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.