Career Opportunities

About Us We assist consumers facing a variety of financial challenges, particularly in managing credit card debt. As a Debt Management Counselor your primary role will involve helping established clients effectively manage their debt. This includes overseeing all accounts with their creditors and providing consistent, compassionate support throughout their financial journey. Position Summary In this position, you will engage with both English and Spanish-speaking clients, discussing their financial situations, challenges, and hardships. You will manage approximately 1,000 clients simultaneously, ensuring that each one receives exceptional customer service. Building trust is essential; you will listen actively and respond with kindness, leaving clients feeling relieved and hopeful about their financial solutions. Essential Duties and Responsibilities • Account Management: Overseeing clients' accounts with their creditors to facilitate effective debt management and resolution. • Comprehensive Financial Reviews: Conducting thorough assessments of clients' income, expenses, and debts to create personalized budgets tailored to their needs. • Consistent Client Support: Providing ongoing assistance and guidance as clients navigate their debt repayment plans and financial strategies. • Solution Recommendation: Based on the information gathered, you will recommend appropriate solutions, including Debt Management Plans, explaining their benefits, and encouraging clients to enroll. Knowledge, Skills, and Abilities • You have a positive outgoing personality with a high level of professionalism • You are receptive to ongoing feedback and coaching • You must be flexible, dependable, committed, and open to change • You know how to engage people and listen patiently • You are empathetic and non-judgmental; you like to make people feel better • You have a desire to grow and expand your knowledge through cross-training opportunities in our housing counseling department • You enjoy contributing to a supportive team environment Physical Demands • Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day • Position requires the ability to speak and hear 100% of the time • Must be able to lift up to 10 pounds Education & Experience • 1-2 years in a phone-based/customer service role • Experience in the financial service industry, sales, or collections • You have a High School Diploma or GED — some college is great, too! • Fluency in English required; Spanish-speaking candidates are strongly encouraged to apply. While the majority of calls will be conducted in English, the ability to assist Spanish-speaking clients is highly valued. • Required to obtain NFCC and FCRA certification during training

About Navicore Solutions Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization. Shifts: Flexible 40-hour schedule within business operating hours Pay Rate: $20.37 per hour What will you do as a Bilingual Counselor? Role Description As a Counselor, you will help individuals and families who are experiencing financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success. What To Expect: • Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture. • Lengthy phone communication with consumers, client referrals and industry representatives. • Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions. • Ability to handle periods of high call volume, phone interactions, and meet performance standards. • Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform. • Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a smart phone. Basic Qualifications: • High School Diploma or Equivalent • Must be fluent in English and Spanish • At least 2 years of experience in customer service, call center environment, finance, case management or social services • Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone • Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start • Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment. • Coachable and agreeable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team • Ability to pass a pre-employment screening process including criminal background check and drug screen Preferred Qualifications • Excellent time management, multi-tasking, communication and organizational skills • Must have the ability to show compassion while maintaining a distinct level of direction • Understanding of call-center and productivity requirements This Full-Time position includes the ability to participate in our full benefits package as follows. • Medical, Dental and Vision benefits within 90 days of hire • Generous paid time off • Student Loan Forgiveness Opportunities • 403(b) Retirement Plan • Recognition for performance To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/ Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!

About the Role: Take Charge America is seeking compassionate and detail-oriented Credit Counselors to help clients manage their debt and improve their financial wellbeing. You’ll work with both English and Spanish-speaking clients, providing personalized support and financial guidance. Responsibilities: • Manage ~1,000 client accounts • Conduct financial reviews and create budgets • Recommend solutions like Debt Management Plans • Provide ongoing support and empathetic service • Build trust and maintain strong client relationships Requirements: • 1–2 years in customer service or phone-based roles • Experience in finance, sales, or collections preferred • High School Diploma or GED (college a plus) • Fluent in English; Spanish fluency highly valued • Must obtain NFCC and FCRA certifications during training • Available to work until 8pm AZ time, M–F and Saturdays • Must attend 5–7 weeks of in-office training (M–F, 8:00am–4:30pm) Benefits: • Health, dental, vision, life, and disability insurance • HSA with $480 annual company contribution • 401(k) with employer match • 15 PTO days, 9 paid holidays + 1 floating holiday • Casual dress code (jeans and sneakers welcome) • Employee wellness program • Paid training and referral program Company DescriptionWe are the 2nd Largest PEO in the world PEO stands for Professional Employer Organization 6th year in a row voted fastest growing PEO in the nation https://www.inc.com/profile/vensure-employer-services Vensure has more than $60 Billion in annual payroll. Vensure has over 2.26 million worksite employees served. We have offices across USA, Canada, San Domingo, Argentina, DR, India, Brazil, and Colombia. We have 4 main headquarter offices across the Nation located in Duluth, GA; Chandler, AZ; Billings, MT and Burbank, CA. We are the 2nd largest national PEO in the public sector, and #1 on the private sector. We have been in business for over 30 years. We were originally founded in 1992 as Human Dynamics and then Ion Solutions and now under Vensure since 2004. We are rapidly growing, and we offer a lot of long term career opportunities with over 387 titles nationwide.

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, MN, NE, NC, OH, OR, PA, SC, TX, & VA. SUMMARY: The Collections Counselor is responsible for collections and performance monitoring (via alerts supplied by a third-party vendor) of the Bank's small business credit card portfolio. This role is designed to be consultative to the customer with collection of the delinquency a natural outgrowth of these consultative efforts. The position also performs collection related duties including, but not limited to, daily interaction with outsourced collection vendors, assisting on the collection efforts of late-stage consumer and business delinquencies, and processing of requests for hardships/workouts. Work requires judgment, initiative, tact, and compliance with all applicable laws and regulations. Procedures are generally well defined; supervision is received in policy and interpretive matters. DUTIES & RESPONSIBILITIES: • Make calls to delinquent small business cardholders to ascertain reason for delinquency and establish payment plan to cure account delinquency. • Establish and maintain rapport with habitually delinquent small business cardholders. and/or accounts in hardship/workout programs. • Tactfully educate the cardholder while providing long term solutions to delinquency. • Use problem solving techniques to help overcome cardholder objections. • Negotiate suitable pay arrangements while stressing urgency and follow up as needed. • Assist in the collection efforts of late-stage consumer delinquencies as needed. • Perform monthly reconciliations on invoices presented by outside collection and/or recovery agencies (consumer and small business related). • Work with AVP Collections to continually refine the performance monitoring tools used on the small business card portfolio. • Adhere to Collection Policies and follow established procedures (i.e., Collection, Operating, Recovery, etc.). • Comply with appropriate regulations (i.e., Fair Debt Collection Practices Act [FDCPA], Fair Credit Reporting Act [FCRA], and Equal Credit Opportunity Act - a.k.a. REG. B [ECOA], Service Members Civil Relief Act [SCRA], Bankruptcy Reform Act [BRA], etc.). • Leverage Agent Bank Relationship where appropriate to achieve success in collection efforts. • Keep current with the activities and pronouncements of the CFPB and ensure that the Bank's collection activities foster compliance with these activities/pronouncements. • Assists in the completion of vendor research requests. • Other duties as assigned. QUALIFICATIONS: • High School Diploma or its equivalent. Some college experience preferred. • Minimum of 3 to 5 years work experience in a general business atmosphere with a focus on customer service and collections. • Experienced in delivering a high level of customer service using effective professional communication skills. • Above average understanding of and work experience within the financial services industry is strongly preferred. • Must have intermediate skills in Excel, Word, and Outlook. • Physical Requirements: None • Highly organized with excellent attention to detail; effective interpersonal skills; timely completion of all tasks. TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law. The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc. The offer rate represents one component of TCM Bank's total compensation package. Employees will also receive several benefits as listed below. Other compensation for this position may include bonus eligibility in the TCM Annual Bonus Incentive Plan. BENEFITS OFFERED: • Competitive medical, dental and vision benefits • 401(k) and Roth 401(k) retirement plans with company match • Flexible spending accounts (medical and dependent care) • Company-paid parental leave • Educational assistance • Company-paid continuing education credits • Paid employee assistance program • 12 paid holidays, including discretionary early closures before holidays and company events. (More than your average company!) • Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones. TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, MN, NE, NC, OH, OR, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation). No sponsorships available for this position. Principals Only. No Agencies Please.

Position: Credit Counselor (onsite) POSITION PURPOSE Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Is aligned with and promotes U1 values. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Upholds U1 Values • Trustworthy • Focuses on compliance and security by following regulations and U1 Procedures. • Understands NCUA insurance and lending regulations. • Follow directions. • Friendly • Effective and professional relationships with members, vendor partners and all levels of employees. • Supports and mentors U1 employees. • Reliable • Meets deadlines and responds promptly. • Other projects/tasks assigned. • Assists lending team as needed. • Assists with training. ESSENTIAL FUNCTIONS AND BASIC DUTIES • Assumes responsibility for the effective and professional performance of collections functions. • Receives delinquency reports from the computer system and verifies the status of the loans. Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports. • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed. • Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests. • Acts on notification of impounded vehicles to protect the Credit Union's interest. • Ability to read credit reports. • Performs skip tracing. • Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. Refers accounts to management for bankruptcy actions. Continues related collection efforts. • Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet. Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. • Assumes responsibility for the efficient administration of collections activities. To include; keeping accurate and up-to-date activity reports on late, potentially late, and delinquent loans; documenting all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer; researching loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status. • Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. Maintains confidentiality. • Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel. Assists area personnel as needed. Keeps management informed of activities, progress toward established objectives, and of any significant problems. Attends and participates in meetings as required. • Assumes responsibility for related duties as required or assigned. Stays informed of changes in collections policies, procedures, and related legal requirements. Actively and professionally cross-sells Credit Union services. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: One year of phone customer service experience required. Ability to type. Solid computer skills. Fluent in Microsoft Office Suite. Previous collection…

What Financial Assistance Counseling (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. The Revenue Cycle Management team manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice’s revenue cycle, from prior authorization through billing and collections. The Financial Counseling Supervisor is responsible for developing and implementing consistent guidelines for financial counseling, financial assistance, and collection practices for all medically necessary services while ensuring access for all patients. What is expected of you and others at this level • Coordinates and supervises the daily activities of operations or business staff • Administers and exercises policies and procedures • Ensures employees operate within guidelines • Decisions have a direct impact to work unit operations and customers • Frequently interacts with subordinates, customers, and peer groups at various management levels • Interactions normally involve information exchange and basic problem resolution Essential Functions: • Develops, documents and implements best practice for the daily operations of all financial counselors including but not limited to: • Monitors weekly and monthly collections of all financial counselors for patient balances owed by patients • Monitors, tracks, and analyzes monthly financial assistance trends for applications and approvals within Assist Point. • Audits to ensure maximized assistance gained for all patients based on coverage needs. • Monitor Aging Balance report monthly. • Review and complete monthly adjustments including charity care, self-pay, early out, etc. • Review all Early Out collection escalations daily. • Intervenes in crisis situations - quickly and independently discerning financial interventions required - using sound analysis, professional judgment, ethical practice, and common sense. • Work closely with the Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process. • Lead monthly check in meeting with all staff members both individually and in group setting to review performance and establish goals moving forward. • Completes all performance evaluations, delivers coaching and disciplinary action and performance improvement plans. • Work closely with training team for new hire onboarding. • Create training policies for financial counseling workflows • Deliver monthly KPI’s to manager on time for prior month. • Manage and approve all team member timecards, PTO, etc. • Regular attendance and punctuality. • Performs other duties as assigned. Qualifications • 4-8 years of experience, preferred • Bachelor's degree in related field, or equivalent work experience, preferred • Ability to work a flexible schedule as necessary • Three or more years’ experience management of medical office setting working with medical insurance, coding and financial matters preferred • Working knowledge of medical terminology as well as ICD-9 and CPT codes • Strong written/verbal communication, financial assessment, advocacy and crisis response skills, applied within • This is a remote position with 50% travel to California Anticipated salary range: $67,500 - $96,300 USD Annual Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs Application window anticipated to close: 10/4/25, if interested in opportunity, please submit application as soon as possible. • Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

About the Role: Take Charge America is seeking a compassionate and bilingual (English/Spanish) Credit Counselor to help clients overcome financial challenges. You’ll guide individuals through a complete financial review, create personalized budgets, and recommend solutions such as Debt Management Plans to help them regain financial independence. Responsibilities: • Conduct financial assessments with English and Spanish-speaking clients • Build trust and rapport through empathetic listening and support • Create budgets using proprietary software • Recommend solutions including Debt Management Plans • Encourage enrollment in appropriate programs • Participate in 7 weeks of remote training (Mon–Fri, 8:00am–4:30pm AZ time) Requirements: • High School Diploma or GED (some college preferred) • Fluent in English and Spanish • 1–2 years in customer service, financial services, sales, or collections • Ability to work in a quiet, distraction-free environment • Must obtain NFCC and FCRA certifications during training • Must obtain HUD Housing Counselor certification within 6 months of hire • Available to work until 8pm AZ time, Monday–Saturday, including holidays • Strong communication, empathy, and problem-solving skills Benefits: • Competitive health benefits (medical, dental, vision, life, disability) • Health Savings Account with annual company contribution • 401(k) with employer match • Paid time off: 13 PTO days, 9 holidays, 1 floating holiday • Casual dress code • Employee wellness programs and gym discounts • On-the-job training and referral program Company DescriptionVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com

Join to apply for the Loan/Credit Counselor role at Community Housing Development Corporation About Community Housing Development Corporation (CHDC): Here at CHDC we strive to create vibrant communities by providing housing and supportive services. We aim to create a foundation for low to moderate income individuals, families, and seniors to thrive. Our goal is to promote self-sufficiency and improve the quality of life within the communities we serve. CHDC is committed to building a staff that is rich in cultural, social, and experiential diversity. POSITION SUMMARY Under the supervision of the Manager of EV Program, the Loan/Credit Counselor will work with low-income and disadvantaged community members to provide financial counseling related to financial education services. The Loan/Credit Counselor will develop strategies and procedures that support advancing credit worthiness and expense management to assist applicants in purchasing an EV (Electric Vehicle) through loan, grant acquisition, and ongoing counseling and case management. Responsibilities • Financial and Credit Counseling: Meets with clients to accurately assess and analyze their credit and financial status; assess clients by collecting and analyzing income, credit reports, assets, debts, and other personal information; provide credit counseling and guidance; develop realistic strategies with step-by-step achievable personal and financial goals that will help attain the best personal financial position and future asset building; advise clients on effective credit management, debt reduction, and financial planning; develop written client work plans, make follow-up calls, and schedule additional counseling appointments as needed; provide budgetary analysis and options; provide basic financial information to enhance clients’ financial literacy; provide clients with materials explaining financial management and lending requirements for successful financial stability. • Loan and Vehicle acquisition assistance: Educate clients on loan options and present program loan options with terms; work to pair clients with a partner Credit Union to ensure fair financing and a car note aligned with their budget; assist clients with getting loan pre-approval as needed; help clients navigate purchasing an EV that fits their needs and program requirements; collaborate with a Dealer Specialist to facilitate a seamless vehicle purchasing process; stay up to date with EV industry changes through educational opportunities and networking. • Customer Service: Explain the Joint Statewide program to eligible clients; assist with documentation needed for the program such as financial documents and credit histories required to fulfill loan requirements; advocate on behalf of clients for fair and equitable treatment; handle questions and resolve issues related to the application process; make referrals to organizations that support families in crisis and coordinate with the Program Director to deliver resources, education, and counseling services; perform other duties as assigned. Qualifications • Bachelor’s degree and/or equivalent experience in a related field. • Demonstrated experience in consumer credit counseling/case management, developing family budgets, reading and interpreting consumer credit reports, and experience with collections and loan processes. • Proven ability to achieve measurable results in a results-oriented environment. • Commitment to CHDC’s mission and service to the community. • Strong planning and organizational skills; sensitivity to residents and community issues; ability to work collaboratively with individuals and organizations. • Excellent written and oral communication skills; experience with Microsoft Office applications. • Background clearance is required; proof of full vaccination for Covid-19 is required. PHYSICAL REQUIREMENTS • Must be able to remain stationary for extended periods. • Must be able to move throughout the office, access files, and meet with community stakeholders. • Requires the mental acuity to perform essential functions accurately and timely. • Must be able to lift at least 25 pounds. #J-18808-Ljbffr

Description The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norteno Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution. Work Location: This position is open to candidates who currently reside in the state of New Mexico only. Applicants that reside in the Santa Fe or Espanola areas may be eligible for a hybrid work arrangement. Applicants outside of these local areas may be considered for fully remote work. Essential Functions & Responsibilities: Level I: • Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms. • Informs management of trends in underwriting contributing to delinquent/charge off loans. • Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts. • Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies. • Processes insurance, disability, credit life, and whole loss claims. • Process all member extension requests. • Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals. • Work effectively in a team environment contributing to the success of the department and organization. • Comply with all regulations, policies, security procedures, and complete all mandatory annual compliance courses. • Performs other related job duties as assigned. Level II ( to include Level I requirements): • Accurately update credit bureau reporting when applicable • Recommends accounts for further action including workouts, legal and charge offs. • Maintains a working knowledge of Chapter 7 and 13 Bankruptcies and processes basic bankruptcy claims. • Maintain a working knowledge of Repossessions up to and including Liquidation. Salary Level I: The pay range for this position is $19.32 to $24.15. New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role. Level II: The pay range for this position is $21.52 to $26.90. New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role. Benefits: • Medical, Dental and Vision insurance. • 401(k) - Traditional or Roth • Paid Time Off • Eleven paid holidays/year • Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability • Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs. Requirements Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Professional appearance and demeanor. Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values. Conduct themselves and members fairly, ethically, and with confidence. Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities. Handles sensitive information with complete confidentiality and professionalism. Must have good communication and PC skills. Critical thinker and effective problem solver. Attention to detail. Collaborative service skills. Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations. Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications. Physical Requirements: May require sitting for extended periods of time. Apply To this Job Apply for this job Apply tot his Job

About Us We assist consumers facing a variety of financial challenges, particularly in managing credit card debt. As a Debt Management Counselor your primary role will involve helping established clients effectively manage their debt. This includes overseeing all accounts with their creditors and providing consistent, compassionate support throughout their financial journey. Position Summary This position offers support to a credit counseling process that includes a complete financial review and personalized budget, along with recommended solutions to help clients resolve their debt, achieve financial freedom and start saving for the future. Essential Duties and Responsibilities • As a bilingual Credit Counselor, you will talk with English and Spanish speaking clients about their current financial situation, challenges and hardships to help them understand their available options. Credit Counselors build trust with clients by listening carefully and responding with kindness and compassion. Clients should come away from talking with you feeling relieved and hopeful they have found a solution to their financial challenges. • You will walk clients through a complete review of their current income, expenses and debts and use that information to create a budget using our proprietary software. The information clients provide will also determine the solutions you recommend, which may include a Debt Management Plan. Take Charge America manages these plans that allow consumers to pay off credit debt more quickly than doing it on their own. If the debt management plan is their best option, you will discuss the program benefits and encourage them to enroll in the plan. • We offer a comprehensive training program to help you become familiar with all aspects of personal finance and credit, as well as the education and services we offer. By the time you begin taking calls, you'll feel confident and well-prepared to help clients find solutions and change lives. Knowledge, Skills, and Abilities • Ability to make or receive inbound/outbound calls in a quiet private space free from background noise and distractions allowing you to maintain a high level of quality and client satisfaction • You have a positive outgoing personality with a high level of professionalism • You are receptive to ongoing feedback and coaching • You must be flexible, dependable, committed, and open to change • You know how to engage people and listen patiently • You are empathetic and non-judgmental; you like to make people feel better • You have a desire to grow and expand your knowledge through cross-training opportunities in our housing counseling department • You enjoy contributing to a supportive team environment Physical Demands • Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day • Position requires the ability to speak and hear 100% of the time • Must be able to lift up to 10 pounds Education & Experience • 1-2 years in a phone-based/customer service role • Experience in the financial service industry, sales, or collections • You have a High School Diploma or GED — some college is great, too! • You are fluent in both English and Spanish — majority of calls will be English • Required to obtain NFCC and FCRA certification during training • Required to obtain HUD Housing Counselor certification within 6 months of hire #J-18808-Ljbffr