Warranty Administrator - S2

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Warranty Administrator is responsible for managing the end-to-end warranty job process, including drawing parts, opening, analysing, releasing, and closing jobs. The role ensures accurate and compliant warranty processing for Underground Hard Rock Mining, Surface Mining, Construction, Soft Rock, and Exploration claims, in line with Sandvik standards and policies.

• Opening of Jobs on the Sandvik database
• Ensure that all warranty registrations are captured
• Process warranty write-offs monthly through given processes in the department.
• Resolve purchase order, inventory, and job commitment discrepancies
• Co-ordinate collections and deliveries
• Monthly reconciliation and preparation of job documents for job closure
• Capture data accurately, maintain databases, and ensure proper filing and document control and Data Integrity
• Updated Internal Business and tracking System
• Work In Progress Report and submission

• Perform WIP tracking and ensure accurate monitoring and reporting of open jobs
• Working with Creditors Department to ensure credit notes are processedAnalyze warranty jobs to ensure correct job categorization, costing, and compliance
• Generate reports to confirm job costing accuracy that supports management decision-making
• Updating of Warranty Databases daily
• Weekly Work In Progress Reports
• Timeous Information sharing
• Reported Deviations
• Accuracy of reports
• Warranty Databases

• Advanced Computer literacy
• Knowledge of Sandvik Databases
• Office Administration experience (3 years)
• Financial experience (3 years) Advantageous

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.