Virtual Administrative Assistant (E-commerce) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently seeking a proactive Administrative Assistant with strong written communication skills and experience supporting admin and e-commerce functions. You will work closely with the client to ensure smooth operational support across billing, vendor communication, and customer engagement.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9 am to 6 pm EST (16h00 to 01h00 South African time - subject to change in accordance with daylight savings in the United States).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. This applies to all applicants.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

• Downloading, entering, and saving invoices and bills accurately
• Communicating with vendors regarding billing queries and discrepancies
• Responding to customer inquiries via website email and live chat
• Creating and updating basic graphics using Canva and Adobe Illustrator
• Supporting the online store and customer workflows on Shopify
• Assisting with additional administrative tasks as required

• Previous experience in an Administrative Assistant or Executive Assistant role.

• Hands-on experience with Canva and Adobe Illustrator.
• Strong written communication skills and clear verbal communication.
• Comfortable with basic computer navigation, MS Office, and Outlook.
• Experience working with Shopify or similar platforms.
• Exposure to e-commerce environments (advantageous).

Note: If you are not contacted within 14 working days, please consider your application unsuccessful.