UX/UI Designer
Job Description
Location: South Africa
Industry: Financial Services / Digital Channels
Contract/Perm: Open
Qualifications: Degree/Diploma in Design, UX, or HCI
Certification: NN/g (Nielsen Norman Group) Certified
Experience: 6+ Years
We are seeking a talented UX/UI Designer with strong experience designing digital experiences for enterprise portals, particularly on Salesforce Experience Cloud. The ideal candidate is creative, customer-obsessed, and skilled at crafting intuitive interfaces and journeys that drive meaningful engagement.
Key ResponsibilitiesDesign and optimise user journeys, wireframes, and UI components for customer and partner-facing Experience Cloud portals.
Apply human-centered design principles to create intuitive, accessible, and visually aligned user experiences.
Conduct journey mapping, usability research, and insights analysis to inform design decisions.
Enhance customer experience through guided workflows, streamlined navigation, and 360 experience views aligned to standards BR-03 and BR-04.
Collaborate with Product Owners, Business Analysts, Solution Architects, and Developers to ensure design feasibility and implementation fidelity.
Maintain and evolve design systems, UI patterns, and brand-aligned components across digital touchpoints.
Conduct usability testing, reviews, and stakeholder workshops to validate and refine solutions.
Deliver high-quality design artefacts that align with enterprise UX guidelines and accessibility standards.
Degree or Diploma in Design, UX, HCI, or related field.
NN/g Certification (Nielsen Norman Group).
6+ years' experience in UX/UI design within digital platforms, ideally financial services.
Proven experience designing for Salesforce Experience Cloud portals.
Strong capability in wireframing, prototyping, and interaction design tools (Figma, Sketch, Adobe XD).
Solid understanding of human-centered design, journey mapping, and component-based UI systems.
Experience working within Agile or hybrid delivery environments.
Strong portfolio demonstrating portal design, workflow optimisation, and user experience enhancements.
Human-centered design (HCD)
UX research & usability analysis
Journey mapping & workflow design
Experience Cloud portal design
Interaction & visual design
Prototyping (Figma, XD, Sketch)
Stakeholder collaboration
Accessibility & UX governance
Shape high-impact digital experiences for a leading financial institution.
Work on modern Salesforce Experience Cloud platforms with strong executive visibility.
Create intuitive, meaningful journeys that uplift customer satisfaction and engagement.