Training Specialist (Tourism Industry) (Permanent)

Our client is seeking a Training Specialist to join their team, responsible for onboarding new recruits and supporting ongoing staff development. The role focuses on continuous, hands-on training, mentorship and performance improvement, enhancing product knowledge, consulting efficiency and service excellence across all departments.

Key Responsibilities:

• Collaborate with managers and team leaders to identify training gaps and areas of improvement.
• Conduct on-the-floor observations and assess performance-related trends.
• Review KPA assessments and use findings to develop training plans.
• Keep abreast of training trends, developments and best practices.
• Develop individual or small group training sessions based on skill level and needs.
• Deliver practical coaching, on-the-job training and refresher courses.
• Create easy-to-understand training manuals, incorporating our SOPs.
• Mentor across all levels through hands-on guidance.
• Conduct regular assessments to identify areas for improvement.
• Track development and provide feedback on progress to managers and team leaders.
• Keep up to date with operational and system changes, ensuring they are effectively integrated into training.
• Drive company values and culture through all training and development, encouraging positive staff morale.
• Maintain a positive and energetic attitude - where ideas, views, knowledge and values are shared.

ASAP

This role offers a highly competitive remuneration package

• Minimum 5 - 8 years' experience in a Training/Mentoring role
• Prior experience in an Inbound Tour Operator an advantage
• Strong working knowledge of Southern Africa as a travel destination an advantage

Durban

Skills

• Effective training, facilitation and coaching skills
• In-depth understanding of systems (i.e. Tourplan, Oasis, supplier booking systems and third-party supplier systems)
• Strong communication skills, written and verbal. Ability to communicate effectively with a variety of audiences
• Ability to build and maintain rapport and relationships with others
• Skilled at explaining processes clearly and breaking down complex tasks
• Strong analytical thinking with the ability to identify performance gaps and training needs
• Confident, well organised, reliable and accountable for outcomes
• Approachable, empathetic and patient in interactions with team members
• Professional in conduct and adaptable to changing priorities and environments
• Passionate about enabling others to grow and succeed
• Maintains composure and effectiveness under pressure