TQM Technician

Job category: Others: IT and Telecommunication

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Tracker is looking for a TQM Technician in their technical support division based in our Johannesburg Head office. The strategic objective of the role is Installing and Investigating VNT/VND, SR's, R&D Projects, FC & OEM Visits, technical reports & documents.

• Compile an accurate and detailed report regarding the findings of the installation.
• Submit Findings report to Technician Administrator.
• Update TQM Feedback Form Findings on SharePoint.
• Investigate the quality of the installation.
• Compile an accurate and detailed report regarding the findings of the installation.
• Submit report to Technicians Manager if the installation was substandard.
• Update TQM Feedback Form Findings on SharePoint.

• Technician must achieve a 100% Productivity per month.
• Productivity includes admin, drive time and installation time completed during the month by the Technician

• Capture daily activities (Installations) accurately on TQM Feedback form on SharePoint, within 24Hr's.
• Update VNT/VND, R&D and SR QA Investigation SharePoint database.
• Produce technical installation guidelines

• Liaise with OEM's and assist in technical queries.
• Investigate and complete OEM or Installation bulletin.
• An average of 6 OEM or Installation bulletins needs to be completed per month.
• Compile an accurate and detailed OEM or Installation bulletin.
• Submit report on TQM Feedback Form SharePoint
• Matric
• Valid Driver License
• Qualified Auto electrician/Mechanic or equivalent in years' experience.
• Training on Tracker Systems and products
• Computer Literacy (MS Word, MS Outlook and MS Excel)