Tour Operations Administrator

Milnerton, Cape Town, South Africa Posted on 16/02/2026

• Location Type Hybrid (Part office, Part remote)
• Job Type Permanent
• Salary R to R depending on experience
• Remuneration Term Per Month
• Date Opened 16/02/2026
• Province Western Cape
• Country South Africa

An adventure tour company offering unique tours across Asia, Africa, and South America is seeking a friendly and dynamic Tour Operations Administrator. This is a detail-intensive role suited to someone who thrives on accuracy, speed, and proactive follow-through. You will provide critical administrative support to the Operations team while occasionally coordinating with on-the-ground teams. The ideal candidate is highly organised, systems-minded, and able to interpret situations independently to ensure tasks are completed thoroughly and correctly.

• Provide responsive and reliable administrative support across the Operations team.
• Maintain accurate, up-to-date operational records and key data points.
• Manage routine supplier and partner communication within defined parameters.
• Ensure confirmations, rates, terms, and key notes are properly captured and maintained.
• Administer supplier and ground operator agreements once approved, including record-keeping, version control, and key-term tracking.
• Assist with planning and coordinating tour logistics.
• Provide office-based operational support to on-tour teams, including handling changes, updates, confirmations, and issue follow-through.
• Update and maintain tour content following tour and seasonal briefings.
• Ensure Drive folders and operational documentation remain complete, consistent, and easy to navigate.
• Capture decisions from meetings and translate them into clear, actionable tasks.
• Maintain kickoff task lists, monitor owners and deadlines, and support handover to the Operations Manager for completion tracking.
• Follow internal procedures for task assignment and team communication.
• Step in where needed to keep operations progressing smoothly.
• Identify recurring issues and recommend practical improvements to streamline delivery and reduce operational friction.

• Prior experience in travel operations, logistics coordination, tour administration, or a similar execution-heavy administrative role.
• Proficiency with operational systems (Peak 15), Excel, and structured file management within Google Workspace.
• Comfortable working across multiple countries, suppliers, and time zones (with occasional out-of-hours coordination).
• Highly organised, fast, and detail-oriented.
• Proactive, quick learner who identifies gaps and resolves them.
• Confident communicator who speaks up when something appears incorrect or unclear.
• Calm under pressure with strong prioritisation skills.
• Strong written communication and professional supplier engagement ability.
• Systems-minded with disciplined record-keeping habits.
• Positive, solutions-oriented attitude with a willingness to step in and help where needed.