Tour Administrator - Groups

• Diploma in Travel and Tourism.
• Minimum 2-4 years administration experience in the tourism industry.
• Accuracy in handling client invoices, supplier invoices, credit notes, and tour profit and loss sheets.

Our client is seeking a detail driven Tour Administrator with excellent organisational, financial, and tour coordination skills to join their Groups Department. This role is ideal for someone who thrives in a dynamic tourism environment and is confident working with suppliers, tour guides, and internal stakeholders while maintaining high accuracy in financial processes and reporting.

• Book and confirm all tour services, including accommodation, transport, and excursions.
• Prepare and send out rooming lists and monitor all bookings.
• Request and prepare guide contracts, information sheets, and documentation.
• Create and maintain detailed guide files.
• Prepare complete tour templates, including P&L statements, expense sheets, and vouchers.

• Perform financial reconciliations of guide expense sheets.
• Verify guide salaries, invoices, and supporting documents.
• Maintain accurate supplier invoices, preparing them for sign off.
• Assist the accounts department with financial queries as needed.
• Ensure compliance with supplier cancellation policies and penalty structures.

• Setup, update, and maintain the groups database.
• Assist with the evaluation of suppliers and their products.

• Prepare tourist questionnaires and manage all feedback received.
• Evaluate supplier service levels, guide performance, and overall guest satisfaction.
• Participate in guide debriefing sessions.

• Collect and document all relevant information relating to customer complaints.

• Provide general office and administrative support when required.

Candidate must have accuracy in handling client invoices, supplier invoices, credit notes, and tour profit and loss sheets.

Company: Tourvest Destination Management (Your Africa)