Technician M/F

Technical & Services - Technical & Services - Parts & Service Assistant

Contract: Full-time

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. The key performance areas include:

• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
• Promote service / maintenance programs.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities

The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:

• Matric, Grade 12 or equivalent qualification
• Qualified Diesel or Auto Electrician plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
• Minimum of 5 years' mechanical, hydraulic and electrical experience pertaining to forklifts.
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
• Excellent work ethic - honest, reliable, hardworking, dedicated and takes pride in work carried out.
• Highly developed prioritizing and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
• Excellent communication skills with people at all levels in an organization
• Dedication to service excellence in every aspect of work carried out, strong focus on attention to detail and accuracy.
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
• Ability to work under pressure.
• Ability to understand and follow safety measures and precautions.
• Ability to interpret and apply technical information.
• Ability to read and interpret schematics, diagrams, operations manuals, and manufacturer's specifications.
• Ability to identify and correctly utilize relevant diagnostic equipment and specialized tools.
• Willingness and capability to continue learning and growing with new technology and models.
• Ability to receive constructive criticism.
• Maintain work area in clean and orderly condition.
• Ability to function effectively in a group and add value to the team / environment.
• Ability to work under extreme pressure.
• Ability to manage own time - to work according to a schedule and complete set tasks in time.
• Must be of sober habits, have high energy levels and general good health - must be declared fit for physical performance requirements of these tasks - physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist, and reach with body, arms and/or legs.
• As this position is part of a team that service a specialized industry and client requirements are paramount to the success of their businesses and the partnership between our company and theirs - candidates applying for this position must be able to do standby and work overtime as and when requested.

Job location: Africa, South Africa