Technical Support Speciliast

TheTechnical Support Agent will provide high-qualitytechnical support to customers as part of the campaign.The role involves resolving technical issues, guidingcustomers through troubleshooting steps, and ensuring aseamless customer experience.

Thisposition is ideal for candidates with strongproblem-solving skills, technical aptitude, and excellentcommunication abilities, who can deliver support withpatience and professionalism.

• Respondingto customer inquiries via voice, chat, and emailregarding technical issues, products, orservices
• Diagnoses,troubleshooting, and resolving technical problemsefficiently
• Provideclear instructions to customers to resolve issues,including setup, configuration, and connectivitysupport
• Escalatecomplex technical issues to higher-level supportteams as required
• Maintainaccurate records of customer interactions,technical steps taken, and resolution outcomes inCRM systems
• Adhereto service-level agreements (SLAs), qualitystandards, and compliance requirements
• Collaboratewith team members to share knowledge and improveresolution processes
• Identifyrecurring technical issues and provide feedback forcontinuous improvement
• Alwaysensure professional and empathetic customerexperience
  

• Matric or Equivalentqualification
• Minimum 1 year'sCustomer Service or Call Centre Experience
• Previous Tech Supportexperience is advantageous.
• InternationalCampaign experiences is advantageous
• Ability to work in UKhours and weekends.

• Excellent spokenEnglish communication skills (clarity, tone, andpronunciation)
• Strongcustomer-centric mindset with a problem-solvingapproach
• Ability to managemultiple conversations efficiently
• High attention todetail and accuracy
• Strong timemanagement and organizational skills
• Resilient,adaptable, and able to work under pressure
• Tech-savvy withthe ability to learn new systemsquickly
  
• Performance-basedIncentives
• Careerprogression and promotion opportunities
• Group LifePlan (Life Cover, Disability Benefit and DreadDisease and Funeral Cover)