Team Leader: Merchant Support

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

• To lead and oversee the commercial client care team to ensure the provision of high-quality service to all Capitec Bank business clients and merchants as well as support all Merchant Services sales staff.

Minimum:

• 2 years in call centre management role
• Previous supervisory experience

Ideal:

• 2+ years in a call centre management role

• A relevant tertiary qualification in Management or Communication

• Bachelor's Degree in Management or Communication

Minimum:

• Call centre management procedures and quality assurance
• Principles of customer service
• Card Machine / Transactional environment

Ideal:

• Banking systems Postilion, Postilion office (including MAS),
• Merchant TermApp Framework configuration process.
• Capitec Bank products, systems and processes
  • Systems:
    • Postilion (Including TermApp Framework)
    • Postilion Office (including MAS)
    • S-track
  • Processes:
    • Merchant Administration General Rules
    • Lost & Stolen Card Machines
    • Merchant Pricing Policy (including annexures)
    • Monitoring of POS Terminal Banking report
    • Merchant Administration Stock Management
    • Merchant TermApp Framework configuration
    • TermApp Recon Report

• Change Management Skills
• Communications Skills
• Leadership Skills
• Planning, organising and coordination skills

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06