Tax & Client Helpdesk Support Practitioner

Reference:10903 HL Consultant: Hanel Loubser

• Front-Line Tax Support: Responding to incoming user queries via our helpdesk. These range from simple system navigation questions ("Where do I click?") to more complex tax treatment questions.
• Manual Interventions: Taking over where the automation ends. This involves manually reviewing and/or filing returns that are too complex for the system or fixing data issues for users.
• SARS Admin & Disputes: Handling the often administrative and frustrating side of tax-following up on verifications, managing the audit process, and filing disputes.
• User Guidance: patiently walking users through the tax process. You will often deal with people who are stressed or confused, so a calm, helpful demeanor is essential.
• System Feedback: identifying when a user's issue is actually a system bug or a logic error and reporting it to the technical team.

• Undergraduate Degree or Diploma with Tax as a core subject.
• Must be a currently Registered Tax Practitioner with SARS.
• At least 2 years working in a tax compliance role.
• Must have hands-on experience directly filing Individual Tax Returns (ITR12) and Provisional Tax Returns (IRP6).
• Thorough knowledge of SARS eFiling and the ability to navigate its quirks.
• Tech Proficiency: High computer literacy is essential.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.