People Operations Coordinator

Cape Town-Based Scale-Up 12-Month-Contract People Machine Hiring Manager: Danielle Lifschitz

We're hiring a Talent Associate in Cape Town to help build the next generation of Jem.

At Jem, our team is our most important product. Every person we hire shapes our culture, our pace and the impact we have on more than 200,000 frontline workers across South Africa. As Jem enters its next phase of growth, building a high performing, principles aligned team isn't just important. It's mission critical.

This role sits at the heart of our growth. You'll work closely with Dani (People Lead) to find exceptional people, build proactive talent pipelines and lay the foundations of how Jem hires at scale.

2026 will be a major hiring year for Jem, but we don't hire fast for the sake of it. We hire intentionally, rigorously and with deep care for candidate experience. This role exists to help us raise the bar on who we bring in and how people experience Jem from their very first interaction.

This is a high learning, high ownership role for someone early in their career who is curious about people, excited by building systems with AI and automation and motivated by building truly great teams.

• Build and maintain always on, high quality talent pipelines across engineering, product, revenue, and operations.
• Support hiring delivery, improve systems and reduce manual work through automation.

• Always on pipelines live across core functions
• Improved time to hire across priority roles
• Consistent strong candidate experience
• Clean, reliable hiring data and processes
• Automation and AI meaningfully reducing manual hiring work

• Proactively source candidates across current and future roles
• Build and manage warm pipelines per function
• Run outreach, talent mapping and market research
• Support interview scheduling and candidate coordination
• Maintain hiring records, data accuracy and process hygiene
• Support onboarding preparation and documentation
• Partner on AI, automation and workflow improvements

• Are organised, curious and eager to learn
• Enjoy research, outreach and building relationships
• Thrive in fast moving, high ownership environments
• Care deeply about quality and candidate experience
• Think in systems and enjoy improving how things work.
• You are great judge of character and understand how to place people where they will thrive.

• 1 - 3 years' experience in recruitment, talent sourcing, HR, people ops or a related role (or a strong internship / graduate background with clear interest in hiring)
• Comfortable doing research, outreach and high volume sourcing
• Based in Cape Town
• Strong written and verbal communication skills
• Curious about AI, automation and using tools to work smarter
• Tech comfortable and quick to learn new tools (ATS, LinkedIn, Notion, etc.)

• Hybrid work environment with a 3 day office policy in our Cape Town office.
• Competitive salary (R20,000 - R25,000 monthly base salary depending on experience and fit)
• Great Benefits (lunch 4 times a week, medical aid contribution, retirement annuity contribution, etc.) & 22 days of annual Leave
• We respond to all applications, even if we have decided not to move forward with your application.

We're serious about building one of the best places to work in the country. That starts with who we bring into Jem and how people experience us from their very first interaction. This role sits at the heart of that mission. If you want to help build an exceptional team and create a hiring experience people genuinely remember, we're looking forward to your application.