Systems Back Office Support Administrator

Western Cape, South Africa Posted on 21/05/2025

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

We are seeking a proven SupportAdministrator to join our Operations team and contribute to success acrossfunctions in a dynamic and fast-paced environment. The role is responsible formaintaining and updating systems, providing operational support, and serving asa key liaison with both sub-contractors and customers.

Key Responsibilities (including, but not limited to) :

• Oversee all data preparation, input andcollection for the project
• Support and train customers to utilize Ontecsystems and products, including monitoring, diagnostics, troubleshooting,and repair.
• Actively participating in solution design,testing, and training.
• Get involved to deliver on contractualdeliverables and outcomes
• Assist with defining system hardware and softwarespecifications and configurations.
• Design, implement, upgrade, test, andtroubleshoot solutions, systems, and applications at Ontec and customerlocations.
• Define and maintain system standards,reliability, and performance requirements for Ontec production operations.
• Recommend hardware and software solutions,including new acquisitions and upgrades.
• Administer and train customers to administerproduction systems and applications, and document configurations andprocedures.
• Maintain data integrity and file system securityfor the customer environments.
• Work with internal and external customers,vendors, and other support technicians to determine and implementadjustments to achieve optimum system performance.
• Document, report, and track problems toappropriate vendors, sub-contractors, or departments.

KeyRequirements:

• Relevant qualification will be considered.
• Knowledge of a variety of different tasks in asystem of operations, together with the need to vary the tasks accordingto the changing demands of the job.
• Previous experience with electricity vending andreading systems will be beneficial.
• Minimum of 3 years' related experience, some of which local government support