Store Manager

Red Ember Recruitment (PTY) Ltd Permanent

Somerset West, South Africa Posted on 26/01/2026

Red Ember Recruitment is recruiting for a Store Manager for our client in Cape Town (Somerset Main)

• Manages sales plan for store and set individual targets according to hours worked.
  
• Drives sales to closure by asking questions and making appropriate product recommendations.
  
• Monitors sales on a daily basis and help find solutions when sales decline.
  
• Meet with Site/Area Manager regularly to review sales and operational objectives.
  
• Ensure staff have up-to-date information about procedures, sales and return policies.
  
• Authorise discounts with discretion.
  

• Produce and manage work schedules to optimally staff the store according to peak trading times.
  
• Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures.
  
• Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring readiness pool from which to draw.
  
• Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.
  
• Organise and ensure accurate completion of all daily, weekly and monthly paperwork.
  
• Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & operational issues.
  
• Monitor sales and keep staff motivated to meet sales targets.
  
• Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
  
• Manage staff performance consistently so as to meet KPIs and conduct performance appraisals according to
  
• Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.
  
• Draw up training plans and facilitate staff training including onboarding of new recruits.
  

• Respond to all customer queries and complaints in a timely manner.
  
• Repairs: Assess frames and make decisions on the right warranty procedure - keeping customers informed of processing time.
  
• Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.
  
• Respond to all customer complaints in an effective, professional and timely manner.
  

• Plan, implement and monitor stock takes.
  
• Respond to stock discrepancies or stock related investigations as advised by Logistics.
  
• Ensure daily stock count with each shift change.
  
• Investigate discrepancies and report to Site/Area Manager. Take disciplinary action (AOD, warning etc.) where necessary.
  
• Manage shrinkage levels within the company targeted ratio.
  
• Ensure that all returns and IBT's are processed timely, according to company policy and procedure.
  

• Product & assortment guidelines
  
• Campaign set up
  
• Ensure good house keeping both inside and outside of the store.
  
• Check that daily cash up is carried out correctly and efficiently.
  
• Oversee store's finances: ensure control sheets are completed for every shift change & that banking is done daily.
  

• Matric certificate
  
• Previous experience in a retail or customer service environment. Proven track record of achieving sales targets