Software Support Intern

Somerset West, South Africa Posted on 24/02/2026

Are you passionate about delivering exceptional customer support? Do you enjoy problem-solving in a fast-paced, tech-driven environment? If you're keen to grow your skills and gain hands-on experience in software support, this opportunity could be for you!

DSL Telecom is a trusted business technology partner helping companies run smarter through connectivity, voice, cloud platforms, and integrated tools that work seamlessly together. We are an award-winning Zoho Premium Partner, as well as a Top Telkom Dealer, a Vox Partner in South Africa, and a Yeastar Certified Partner, positioning us perfectly to deliver end-to-end solutions that businesses rely on every day.

The business world isn't just changing, it's being rebuilt. Cloud is now the default, AI is becoming everyday business technology, and tighter budgets are driving demand for affordable, user-friendly platforms where core systems connect seamlessly with minimal integration effort. That's exactly where DSL Telecom thrives. We help businesses adopt modern technology that simplifies operations, improves customer experience, and supports real growth.

We're a fast-moving, customer-obsessed team that values ownership, accountability, and continuous learning. We believe in doing brilliant work, moving with purpose, and creating a culture where people can grow their careers while making a meaningful impact. If you're motivated, curious, and ready to help shape the way businesses are being built with technology, we'd love to meet you.

• Hands-on experience and a chance to learn from the best
• A supportive environment where you can develop your skills and grow your career
• A chance to work with a diverse range of clients
• Build valuable connections and skills within the technology sectors

• Provide first-level customer support for Zoho Suite users, addressing both technical and administrative issues
• Efficiently manage a high volume of support requests via calls, emails, and chat, ensuring timely responses
• Troubleshoot and resolve customer queries by researching and offering solutions
• Escalate unresolved issues to higher-level support when necessary, maintaining clear communication and documentation
• Identify customer needs and provide relevant assistance, focusing on enhancing their overall experience with our software

• Individuals studying towards or have completed a diploma/bachelor's degree in information systems or a related field (preferred but not compulsory)
• Proficiency in English with excellent communication skills
• Excellent communicators with strong written and verbal skills
• Strong multitasking, time management, and problem-solving skills
• Self-motivated individuals who take initiative
• Enthusiasts for continuous learning and teaching

• You will need to be based in the Somerset West or surrounding area. You'll need to be in DSL Telecom's office in Somerset West on a regular basis so we are open to local candidates only

• 8 hours Monday to Friday

You'll join a team that values collaboration, innovation, and hard work. If you're keen to enhance your customer service abilities within the software space, we're eager to hear from you!