Shift Leader Queenstown

Are you an experienced hospitality professional looking for a dynamic and rewarding role? We're looking to appoint Shift Leaders for the upcoming season, so if you have extensive five star hotel skills and experience and a passion for delivering great service hotel-wide, we want to hear from you!

This role supports and assists the supervisory team to complete all tasks during the shift, ensuring that processes and procedures are followed. You'll have a primary department assigned but can expect to be working across multiple areas of the hotel as guest requirements demand.

This is a permanent role and we're recruiting to fill seven positions.

• Ensuring rooms and public areas are cleaned, maintained and serviced to our established standards.
• Assisting with breakfast, dinner and bar services in our food and beverage outlets, ensuring guests receive a truly memorable experience.
• Handling guest check-ins and check-outs, processing reservations, and providing exemplary guest service.
• Operating guest shuttle and driving company vehicles.
• Being responsible for the cleaning of food preparation and service handling areas, with an emphasis on impeccable hygiene practices.
• Training team members in operational tasks, monitoring quality and standards.
• Assisting with stocktake and ordering.
• Actively involved with procedures and SOP updates.
• Assisting the maintenance team with detail cleaning and project work across the hotel.

Please contact us for a full position description detailing key tasks and responsibilities.

• Minimum of three years of relevant experience in at least one of the following areas: Housekeeping, Food and Beverage or Front Office, with at least one year of this experience in a five star hotel.
• Comprehensive knowledge of hotel operations across one or more of the following departments - housekeeping, kitchen service, food and beverage and front office.
• Proven training abilities, with a track record of developing and supporting team members.
• Strong process knowledge and the ability to implement and maintain high standards.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.
• Full driver licence desirable, with P endorsement beneficial.
• High level of initiative, problem-solving skills and attention to detail.
• Flexibility to work a variety of shifts, including mornings, evenings, weekends and public holidays.

• Full-time, permanent role
• Minimum hourly rate of $29.66
• Minimum of 30 hours per week guaranteed up to a maximum of 50 hours per week
• Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme
• Free parking on-site
• Duty meals and free barista coffees on shift
• Employee Assistance Programme
• Wellbeing initiatives
• Other benefits and rewards apply

Applications from NZ residents and citizens strongly encouraged.

We require all applicants to have accommodation in Queenstown secured before applying for the role.