Service Operations Manager

.Service Operations Manager page is loaded Service Operations Managerlocations: Carletonville-North-West-South Africatime type: Full timeposted on: Posted Todayjob requisition id: WD What You Will Do: As the Service Operations Manager for HVAC/R at Johnson Controls, you will oversee the operational functions of service delivery, ensuring that service levels meet customer expectations. You will: Manage the service delivery teams, ensuring effective execution of maintenance and repair contracts. Develop operational procedures that enhance service quality and efficiency. Drive continuous improvement initiatives in service operations. Collaborate with sales teams to identify and capitalize on service expansion opportunities. Ensure compliance with safety regulations and company policies. How You Will Do It: You will succeed in this role by leveraging your leadership skills and technical expertise. Your responsibilities will include: Monitoring service performance metrics and implementing corrective actions as necessary. Providing training and mentorship to service personnel. Managing budgets and resources effectively to meet operational goals. Building strong relationships with clients to ensure satisfaction and retention. Conducting regular reviews of service agreements and contracts. What We Look For: Required: University degree in Engineering, Technical Sciences, or a related field. Minimum 6 years of experience in service operations management within the HVAC/R industry. Strong understanding of HVAC/R systems and their operational requirements. Excellent communication and interpersonal skills. Proficiency in project management and team leadership. Ability to analyze data and make informed decisions.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.