TRAFFIC Gauteng

Service Desk Specialist - First-Line IT Support

Transnet Company
South African Rand . ZAR 50,000 - 200,000

Job Description

A national rail infrastructure organization in Johannesburg seeks a Service Desk Agent to provide first line ICT technical support. Responsibilities include troubleshooting, managing service requests, and ensuring user satisfaction. Candidates should have a Diploma in IT or equivalent, knowledge of Microsoft products, and 1-2 years of customer service experience. This role involves significant interaction with clients and contributes to overall service desk improvements.

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