Service Advisor

A Well-established Luxury Dealership has an opportunity for an experienced Service Advisor with at least at least 2 years experience in a similar position within a motor dealership to join their team in Cape Town (Western Cape).

The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

• A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage
• Senior Certificate Grade 12.
• Technical qualification and/or aptitude would be advantageous
• Excellent interpersonal communication skills
• Customer and service orientation
• Self-management and resilience

• Prepare for the arrival of the customer and vehicle
• Prepare accurate job cards, cost estimates, and service recommendations
• Taking care of customer at initial consultation upon arrival
• Update Dealer Management System, track all vehicles and update control systems
• Regular Liaison with customers
• Liaise between customers, technicians, and parts departments
• Handle customer queries, complaints, and follow-ups professionally
• Maintain accurate service records and customer data
• Ensure accurate invoice payments
• Professional Vehicle Handover
• Customer follow - up and reminders
• Attend weekly service meetings
• General ad-hoc duties which might be assigned from time to time
• Assist fellow employees wherever possible and promote the services and products that the company has to offer.

In return, a competitive salary is on offer with benefits.