Senior Technical Support & Operations Lead

A technology firm in Pretoria is looking for a Support & Technical Operations Lead to manage support operations and technical escalations. This critical office-based role requires strong technical experience in IT and telecom environments. Responsibilities include overseeing inbound tickets, managing complex issues, and ensuring operational stability. The successful candidate will not be engaging in software development or remote work, but will need to be present and accountable in the office environment. Strong communication and decision-making skills are essential for this role.