Senior Supervisor, Customer Service

Customer Service, Senior Supervisor strong knowledge of the processes but will be supported by College or university diploma/degree, or equivalent relevant experience 5-6 years in a customer facing role(+7 if no degree) 2-3 years of (can be informal) team / project management Ability to recruit, develop and engage high performing teams Requires thorough functional knowledge of the end-to-end supply chain and OTC Processes, from within Stryker or from external experience. Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet Good ERP system knowledge Knowledge of Power BI and data analysis Fluency in English, spoken and writtenPreferred: Competencies / Behaviors Excellent interpersonal skills are required in the Senior Supervisor role A high degree of relationship building skills, self-awareness and emotional intelligence is required Able to coordinate with project groups to develop solutions to problems Understands what is needed to accomplish project objectives and establish appropriate goals and priority. Demonstrate clear evidence of objective measurement of their achievements Ability to work on their own initiative, prioritizing and organising workload for themselves and their team Selects effective approaches to solving issues, based on available information and business objectives, and mobilizes teams and stakeholders to implement solutions Highly customer focused Strong collaborator which sets high performance standards Strong internal drive and motivation to make a difference and add value to an organisation Positive, optimistic mindset and can-do attitude Proactive - A self-starter who has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately Acts with integrity Decision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives. Understands and considers impact of decisions Innovation & Creativity - Develops and champions new ideas Relationship Builder - Builds and maintains relationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness Lean Green Belt Project Management certification Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets) Knowledge about rules and laws in the medical device environment Experience with continuous / process improvement Experience of managing a team within a matrix organisation