Senior QA & Insights Supervisor - Financial Services

A leading BPO service provider in KwaZulu-Natal is seeking a Quality Supervisor to manage a team responsible for quality assessments across multiple clients. This role involves key responsibilities such as reporting on quality scores, risk management, and direct client interactions. Candidates should have a National senior certificate and experience in the BPO industry, as well as a strong background in quality assurance and team management. Excellent communication and analytical skills are essential for this position.