Senior Executive / Assistant Manager, Business Operations Management

Senior Executive / Assistant Manager, Business Operations Management page is loaded Senior Executive / Assistant Manager, Business Operations Managementlocations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R Join Our Team at the NTU Chinese Medicine Clinic Established in 2009, the NTU Chinese Medicine Clinic serves as a TCM Board approved teaching clinic for the programmes in Biomedical Sciences and Chinese Medicine at the School of Biological Sciences, College of Science. We offer a range of services including acupuncture, cupping, tuina treatment massage for adults, and paediatric tuina, along with herbal medication.We are seeking a dynamic and service-oriented Senior Executive / Assistant Manager, Business Operations Management to support the clinic's operational excellence and patient service delivery. Job Description Perform front desk duties that include providing excellent and friendly frontline customer service to patients, attending to calls on queries, patient appointments, complaints etc, and processing invoice and handling payment collection. Manage complaints and this includes identifying the cause of complaint, recommending corrective actions, and preparing replies to complainant. Perform dispensary work and ensure that medicines being dispensed are correct, and their dosage, quantity, and frequency match against physician's prescription, and labels are printed correctly. Ensure that the clinic is in compliance with all legal and regulatory requirements related to healthcare including patient privacy and data protection. Provide administrative duties that include managing clinic emails, ensuring clinic consumables are topped-up, and clinic equipment are in order, performing inventory management with team members, coordinating Clinic Management System performance and coordinating bugs resolution, supporting Business Continuity Program, and developing and updating SOPs. Requirements Bachelor's degree or diploma in Healthcare Administration, Business Administration, or a related field from a recognized institution. A qualification in Traditional Chinese Medicine will be an advantage. Relevant experience in front desk operations, dispensary/pharmacy, or clinic administration (preferably in a TCM setting). Familiarity with TCM diagnostic methods, acupuncture, herbal medicine, and related therapies. Good understanding of PDPA and the Healthier SG program. Strong organisational and multitasking abilities. Excellent interpersonal and communication skills. Service-oriented with the ability to work effectively with patients, practitioners, and colleagues. Professional, meticulous, and a strong team player committed to delivering high-quality patient care.We seek a diverse and inclusive workforce and are committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.We regret that only shortlisted candidates will be notified.Hiring Institution: NTUNTU is also home to world-class autonomous institutes - the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering - and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district.Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.For more information, visit