Senior Credit Controller - 12 Month Contract

• Manage the risk and collection performance of the assigned customer portfolio for the assigned zone's operations.
• Work with internal and external customers to resolve issues affecting payment.
• Work with the Credit Risk Manager to identify and report potential risk accounts and exposures.
• Resolve issues and, where needed, escalate to the Senior credit controller for your portfolio. Work with appropriate support functions to ensure that issues are managed in a timely manner to maximize collections and minimize risk.
• Manage account blocking and release to maintain workflow and monitor customer credit risk inside the approved COA.
• Identify and report potential risk accounts as they arise and periodically in your portfolio review.
• Conduct account reconciliations where necessary to assist both internal and external customers.
• Ensure that appropriate notes are recorded to track progress of customer disputes and issues, promises to pay, and customer communications are entered into MYDSO Software by the credit controller.
• Support the team to ensure timely & accurate allocations.
• Apply Credit policy to the management of new accounts, limit increases, and overdue debt.
• Produce and distribute statements of accounts for customers periodically, where required.
• Facilitate credit card payment as needed.
• Identify and implement Credit Limit & Risk category changes within your COA and work with the Credit Risk Manager when outside your COA.
• Maintain customer and employee details in MyDSO to ensure accurate and maximum coverage in providing the right billing information to support collection.
• Other duties as directed by Manager.

• Look for improvements in processes and procedures within the department.
• Work with the Credit team to successfully use MYDSO Software to enhance collection performance.
• Capturing of payments and accurate reconciliation of debtor's accounts.

• Business acumen.
• Demonstrated continuous improvement focus.
• Strong analytical and investigative skills.
• High level of negotiation skills.
• Strong customer focus.
• Strong communication skills (Written and Verbal).

• Credit Leader - English Speaking Africa

• Degree/Diploma in Finance/Credit Management or related qualification.
• Minimum of 10 years of experience in Accounts Receivable (Debtors).
• Knowledge of Credit and collection processes.
• Expert knowledge of ERP systems, especially SAP.
• Experience with working in markets in East or West Africa.
• Understanding of business processes relevant to the assigned portfolio of channels and the impact on accounts receivable and risk.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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