Senior Business Process Manager - Kronos - Cape Town

Cape Town, South Africa Posted on 04/05/2026

We are seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment.

This initiative requires the creation of new retail-specific workforce management process designs rather than reusing distribution centre models, due to the unique complexities in retail forecasting, scheduling rules, task/workload drivers, leave structures, time capture, and pay rules.

The successful candidate will define future-state operating processes and controls that can be configured into an enterprise WFM platform (UKG) and successfully adopted across retail stores.

• Develop end-to-end As-Is and To-Be process maps for Retail Workforce Management using BPMN or equivalent methodologies
• Design practical future-state operating models including roles, responsibilities, RACI frameworks, approvals, and exception management
• Establish process controls, audit checkpoints, and compliance mechanisms

• Create clear business rules and detailed requirements documentation for:
  • Scheduling
  • Time and Attendance
  • Leave Management
  • Pay Rules
• Translate operational business requirements into configuration-ready functional specifications
• Support testing preparation and validation activities

• Facilitate workshops with:
  • Store Operations
  • HR
  • Payroll
  • Workforce Planning teams
  • Operational stakeholders
• Gather current operational realities and align future process designs to business needs
• Drive standardisation and decision-making across multiple business units

• Identify operational and process risks that may impact payroll accuracy and compliance
• Design mitigations and control frameworks to reduce operational and compliance risk
• Support change impact assessment and rollout readiness planning

• Partner with IT teams, project teams, and vendors to align business processes with UKG platform capabilities
• Ensure process design supports enterprise WFM system configuration and implementation

• 8+ years' experience in Business Process Management, Operating Model Design, or Senior Business Analysis
• Deep knowledge of Workforce Management (WFM), including:
  • Forecasting models
  • Scheduling frameworks
  • Shift design
  • Time and attendance
  • Leave management
  • Payroll rules
  • Exception handling
• Strong workshop facilitation and stakeholder management skills
• Experience in process standardisation and optimisation
• Strong business process modelling skills (BPMN or equivalent)

• Experience with UKG / Kronos Workforce Central implementations
• Experience with enterprise WFM suites
• Lean Six Sigma certification or experience