Senior Business Process Engineer

Cape Town, South Africa Posted on 24/03/2026

The Senior Business Process Engineer will lead the end-to-end business process engineering function within the Energy Directorate. The role is responsible for analysing, redesigning and optimising business processes across the energy value chain to support the transition towards a modern, sustainable and revenue-resilient energy ecosystem. The role bridges strategy, operations and technology, ensuring that AS-IS and TO-BE process architectures are aligned with regulatory requirements, data governance standards, revenue models, and service delivery objectives.

• Enterprise Process Architecture Framework (aligned to TOGAF)
• AS-IS and TO-BE process maps
• Process optimisation and redesign reports
• Revenue process improvement framework
• Data governance integration model
• Process performance dashboards and reporting

• Lead the development and maintenance of enterprise-wide process architecture
• Define and document AS-IS and TO-BE process models across the Energy Directorate
• Ensure alignment with enterprise architecture frameworks such as TOGAF

• Identify inefficiencies, bottlenecks and risks in current processes
• Redesign processes to improve operational efficiency, service delivery and cost optimisation
• Drive standardisation and scalability across functions

• Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
• Ensure seamless integration across upstream and downstream processes

• Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
• Align operational processes with evolving energy trading and revenue models

• Embed data governance frameworks into business processes
• Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
• Drive data integrity across systems and reporting structures

• Collaborate with IT and digital teams to align processes with system capabilities
• Enable automation and digital transformation initiatives
• Ensure business processes are supported by enterprise systems

• Engage with executive leadership, operational teams and external stakeholders
• Facilitate workshops to validate process designs and improvements
• Support change management and adoption of new processes

• Establish process governance frameworks and standards
• Implement continuous improvement methodologies such as Lean and Six Sigma
• Monitor and report on process performance and outcomes

• Bachelor's Degree in one of the following: Information Systems / Computer Science, Business Science / Operations Management
• Postgraduate qualification is advantageous

• 8-12+ years' experience in business process engineering and optimisation, enterprise architecture and process design, public sector, municipal or government environments (strongly preferred)
• Experience within energy, utilities, infrastructure or regulated industries (highly advantageous)

• TOGAF Certification (The Open Group Architecture Framework)
• Lean Six Sigma Black Belt and BPM certifications are highly advantageous