Senior Business Analyst

Cape Town, South Africa Posted on 17/02/2026

We are seeking a Certified Business Analyst with over 8 years of experience to support the SAP eCommerce Remediation Project (Hybris/Omni). The successful candidate will play a pivotal role in bridging business needs with technical solutions, ensuring seamless delivery across retail and omni/eCommerce environments.

• Strategic Planning: Define and strategize the approach to BA work for assigned projects.
• Stakeholder Engagement: Facilitate workshops, interviews, and collaborative sessions with stakeholders.
• Requirements Management: Elicit, document, and review requirements (e.g., BRDs).
• Agile/Waterfall Documentation: Create Epics, Features, and User Stories with clear acceptance criteria.
• Process Analysis: Document as-is and to-be processes, conduct gap analysis, and recommend improvements.
• Testing & Validation: Manage User Acceptance Testing (UAT) and ensure business sign-off.
• Operational Support: Provide BAU support and ensure smooth transition post-project delivery.

• Certification: Certified Business Analyst.
• Experience: Minimum 8 years in BA roles.
• Industry Expertise: Omni-channel and eCommerce experience.
• Methodologies: Strong background in both Agile and Waterfall delivery.
• Technical Knowledge: SAP modules experience, specifically SAP Hybris / SAP Commerce Cloud.
• Soft Skills: Excellent facilitation and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple stakeholders and competing priorities.
• Project Supported: SAP eCommerce Remediation / Hybris / Omni.
• Contract Type: Fixed-term contract (details to be confirmed)

• Base Location: Woodstock, Cape Town
• Travel Requirements: Occasional travel to Cape Town (Woodstock office).
• Work Policy: 1-day WFH permitted per week.
• Frequency of Travel: To be confirmed (TBC).