Senior BSP Clerk JHB (Permanent)

Summary: To ensure accurate and timely processing of BSP-related transactions, including refunds, credit notes, tax invoices, and billing adjustments. The role involves processing transactions on GDS and BSPlink, performing BSP reconciliations, handling ADM and ACM queries, and ensuring all ticketing and billing documentation is processed correctly and in compliance with airline and BSP regulations.

Key Responsibilities:

• Process refunds on GDS and BSPlink for domestic and international
• Process credit notes and refunded tickets
• Process Tax invoices for issued tickets - Tins report(HMPR)
• Process Tax invoices for insurance (TIC)
• Working on ADM's and ACM's
• Compile a Report for AF/KLM issued tickets
• Ability to develop and maintain key accounts and honest and loyal
• Ability to understand client cultures and requirements
• Sufficiently mature to be able to head-hunt candidates
• Accepts responsibility and take ownership for own actions and duties
• Able to work in a high-pressured environment
• Sense of urgency - good time management
• Positive attitude, self-motivated and of sound judgement
• Passionate about client satisfaction through service excellence
• Quality assurance

Education/Experience

• Grade 12 with accounting or mathematics,
• 2-4 years' experience
• Diploma or studying towards a financial accounting course.
• Excellent communication/interpersonal skills
• Exposure to a client orientated role
• Strong Relationship Management skills
• Service management, service orientated, and people focussed
• Passion for service management principles