Senior Administration Specialist

Senior Administration Specialist page is loaded Senior Administration Specialistlocations: Pinelandsposted on: Posted Todayjob requisition id: JR-77273 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description naPerforms routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders.This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts. This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans). Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU. May act as a coach for Specialist staff. Often consulted for system enhancements. Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month). Employer Engagement to build, retain and maintain relationship Engage and Support all Distribution Channels wrt escalation is issues/ providing business offices/ responding to deduction enquiries Premium Collection: Billing, Collection, Allocation and Reconciliation (RMM and PF) Facilitate deductions for unique events (YPU) Management Reports Drive implementation of New Business to improve FAC and reduce NTU Drive efficiencies in processes and at pay offices Exceptions managements Initiates processes and deals with clients requests across different platforms while adhering to productivity standards. Individually accountable for managing own time, tasks and quality of output for periods of 1 day to a maximum of 3 months. Improve knowledge and competencies by continual self-study and making use of learning opportunities available in the business. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Takes accountability for own performance, personal and career development. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever changing business and customer needs. Hyphen, vantage system knowledge advantageous Requirements: Matric (Compulsory) Minimum of 3 years experience in the financial industry Own car and drivers license required Travelling will be required throughout Cape Town Skills Accounting, Action Planning, Billing Management, Billing Reconciliation, Budget Management, Calendar Coordination, Coaching, Collections Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Exception Handling, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review Competencies Decision Quality Directs Work Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy Education Matriculation Certificate (Matric) (Required) Closing Date 20 March 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story! (blob:)Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.