SAP Functional Consultant (Advanced)

Pretoria, South Africa Posted on 23/02/2026

We are seeking anexperienced SAP Functional Consultant to support Talent Management and HRoperations within our global IT environment. The role focuses on ensuringsmooth operations of SAP SuccessFactors and delivering high-quality support tousers and stakeholders.

KeyResponsibilities:

• Manage and resolve incident andservice request tickets related to SAP SuccessFactors, ensuring SLAcompliance.
• Collaborate with 1st and 3rd LevelSupport to troubleshoot and resolve issues.
• Handle ticket dispatching within andacross teams, cluster incidents, and create problem tickets and userstories.
• Respond to queries from colleaguesand stakeholders professionally and timely.
• Create and maintain knowledge basearticles.
• Identify and recommend improvementsto enhance operational efficiency (e.g., automation initiatives).
  

• SAP SuccessFactors technicaloperations experience across modules.
• Familiarity with ticketing systems(e.g., ServiceNow).
• Understanding of ITIL processes.
• Strong communication andinterpersonal skills; ability to work effectively in a team.
• High attention to detail with a focuson quality and continuous improvement.

AdvantageousSkills:

• Deep technical knowledge in SAPSuccessFactors modules.
• Ability to perform root causeanalysis and recommend solutions.
• Understanding of HR processes andbest practices.
• Experience in data analysis andreporting within SAP SuccessFactors.
• Knowledge of integration tools (e.g.,Integration Center, CPI).
• Exposure to multinational workenvironments.

Qualifications& Experience:

• SAP SuccessFactors certification is aplus.
• Minimum 1 year of experience in SAPSuccessFactors support or operations.