Sales Support Administrator ( FTC 12 Month ) Fully Remote

The Customer Service Department currently has a vacancy for the Sales Support Administrator reporting to the Order Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
• Assist with customer escalations and resolutions.

• Meticulous attention to detail
• Pro-activity and initiative
• Judgment/Problem Solving skills
• Excellent customer service orientation
• Good Communication and interpersonal skills
• Able to meet deadlines
• Excellent telephonic etiquette
• Ability to work independently and in a team
• Fluent in English

• Minimum 2 minimum years administration in contact centre or customer query environment
• Matric or tertiary qualification
• Competent in MS Office packages, particularly MS Excel and Outlook

• We are a Fully Remote work environment
  • That's right! No need to go into the office! You can work from just about anywhere
  • We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country - if you'd like a change of scenery from time to time.
• We Kit you out
  • We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity - FOR FREE!