Reverse Logistics Administrator (4-Month Fixed Term Contract)

If you're the kind of person who thrives on keeping things in order while juggling multiple tasks, and can spot trends faster than a hawk on a hunt, then we need you!

You love diving into the details, making sure everything runs smoothly, and bringing a smile to everyone you interact with. Your typing skills are so precise that even your keyboard gives you a standing ovation. Plus, if your phone etiquette was a sport, you'd have a gold medal. You are a superhero of systems, a champion of customers, and a master of the after sales journey.

• Returns & Inventory: Coordinate and manage customer / supplier returns. Perform physical assessments and testing on returned products to facilitate resolutions.
• Documentation & Data: Maintain 100% accurate records across all platforms (Zendesk, Asana, G Suite). If it happened, you've documented it.
• Customer Interaction: Assist customers in person (walk ins), via phone, and email with a warm welcome and clear communication.
• Trend Spotting: Identify query and product related trends and elevate them to help lower return volumes and improve quality.
• Cost Saving: Flag costly team errors and collaborate with our Clearance team to recover value from returned goods.
• Collaboration: Actively engage with Customer Service and cross functional teams to remove resolution obstacles and represent the voice of the customer.

• Matric/Grade 12 (Minimum).
• Tech Savvy: Excellent computer literacy; experience with Zendesk, Freshdesk, or G Suite is a massive plus.
• Experience: Previous experience in administration, customer service, or warehousing will give you a head start.
• Skills: Exceptional written and verbal communication, high attention to detail, and a solutions focused mindset.
• Attributes: You are a team player who is highly adaptable, self motivated, and stays calm under pressure.