Retentions Advisor

Help us keep customers connected and delighted.

Are you great at solving problems, building trust, and delivering seamless service? Join our team as a Retentions Advisor, where you'll play a key role in keeping our customers onboard and ensuring their services go live smoothly.

• Negotiate renewal and upgrade offers with existing customers.
• Proactively contact customers via phone and email to provide updates and resolve queries.
• Upgrading current mid contract customers and upselling additional value added services.
• Handle complaints within SLA, ensuring timely and professional resolution.
• Maintain accurate CRM records (Salesforce) and log all interactions.
• Build strong internal relationships to ensure customer expectations are met.

• Minimum 1 year unbroken UK Call centre experience (essential), in subscription based, telecom OR broadband services.
• Previous experience in customer service, retentions OR sales.
• Good understanding of telecom and broadband.
• Proficiency in CRM systems (Salesforce), order management platforms, and ticketing tools.
• Effective written and verbal communication for liaising with customers and internal teams.

• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance
• Growth and career development programmes
• A collaborative, positive, people centric culture.

At Huntswood, it's not just about what we do - it's the way we do it. If you're reliable, passionate, and ready to make a difference, we want to hear from you!

At Huntswood, our people are dependable, driven, and collaborative - and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life:

• Own it - take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WoW" moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A game every day.
• Passion is contagious- work everyday like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

Apply now and be part of something great.