Retail Travel Specialist

Full time Kendrick Recruitment South Africa

Posted On 2026/02/23

Travel Roles

R25,000 - R40,000

City Johannesburg

State/Province Gauteng

2000

Retail Travel Specialist - Luxury Travel Company

Kendrick Recruitment is seeking a Retail Travel Specialist to join a leading luxury travel company based in Sandton. This role is ideal for an experienced inbound tour consultant who thrives in a fast-paced environment and has a passion for creating seamless, high-end travel experiences. The successful candidate will be responsible for crafting detailed itineraries, supporting sales efforts, and ensuring exceptional service delivery for both agents and clients.

• Manage consultant desks during leave periods, handling quotes, proposals, and active bookings.
• Assist in brochure-based quotations and itinerary planning.
• Coordinate and support hosted educational trips in collaboration with the Sales team.
• Participate in testing and implementation of new systems and procedures.
• Follow up on provisional bookings and dead leads, especially during quieter periods.
• Support with booking loading during peak travel periods.
• Design creative and personalised travel itineraries.
• Maintain consistent communication with agents, internal teams, and supplier partners.
• Participate in the emergency duty roster on a rotational basis.
• Work early and late shifts on a weekly rotating schedule.
• Uphold a calm, professional demeanour when servicing agents and guests.
• Demonstrate initiative and a solutions-focused, independent approach.
• Reflect and promote the brand values, including care for people, land, and wildlife.

• Passion for high-quality service and guest experience.
• Strong knowledge of Tourplan and Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Working knowledge of Southern and East African travel destinations.
• Familiarity with WETU platform and general travel industry systems.
• Excellent planning, time management, and problem-solving abilities.
• Understanding of sales processes and market segmentation within the luxury travel sector.
• Ability to interpret business needs and contribute to strategy and commercial decision-making.
• Clear understanding of booking terms, third-party suppliers, and internal products.

• Excellent interpersonal and communication skills.
• High attention to detail and strong organizational skills.
• Proactive, self-motivated, and deadline-driven.
• Collaborative, with a willingness to share knowledge and support team growth.
• Passionate about creating guest delight and committed to excellence.
• Adaptable, professional, and able to remain calm under pressure.

• Minimum of 3-5 years' experience in inbound tour consulting.
• If you're an experienced travel professional ready to bring your expertise to a dynamic, guest-centric team, we want to hear from you. Send your CV to Kendrick Recruitment to apply for this exciting opportunity.