Retail Store Manager

Our client, a prominent national market leader in the Retail Industry; and one of the fastest-growing pharmaceutical retail group with operations in South Africa, Botswana and Namibia; is currently looking to employ a young, dynamic and experienced Store Manager to their Johannesburg team.

• Matric / Grade 12.
• Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).
• Minimum of 5 years' experience in Retail Store Management.
• Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.
• Strong leadership, financial management, and people management skills.
• Excellent customer service orientation and ability to drive sales.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Driver's license and own reliable transport is essential.

• Assist with budget preparation and management within the store.
• Allocate store funds and define financial objectives.
• Maintain financial and statistical records.
• Oversee all banking functions and ensure effective cash management.
• Optimise store profitability and control expenses within budget.
• Stock and Inventory Management: Manage all aspects of store inventory, including ordering, monitoring, and reporting.
• Conduct and oversee bi-annual stock takes.
• Control shrinkage and ensure correct stock levels.
• Investigate and resolve negative GP values and dormant stock issues.
• Ensure stock in storage locations balances with system records.
• Monitor goods in transit and out-of-stock levels daily.
• Sales and Merchandising: Ensure the store achieves sales targets across all departments; coordinate and implement promotional activities; monitor competitor activity and market trends; maintain outstanding store condition and visual merchandising standards; plan and implement store layout to maximise sales and customer experience.
• Customer Service: Deliver above-expectation customer service at all times; resolve customer queries and complaints efficiently; ensure loyalty programmes and customer request systems are actioned; drive new loyalty signups continuously.
• Team Management: Lead, train, mentor, and develop the store workforce; manage performance reviews, personal development plans, and succession planning; oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs); manage and utilise workforce management systems effectively; build and maintain strong employee relations.
• General: Ensure housekeeping, safety, and hygiene standards are maintained; adhere to policies, SOPs, and company regulations; ensure compliance with health and safety requirements; uphold professional appearance and conduct at all times.