Retail Integrations & IT Support Analyst

A technology solutions firm based in Milnerton seeks a skilled individual for L2/L3 technical support in Offline production environments. The role requires strong analytical skills, excellent problem-solving abilities, and effective communication to deliver customer-centric solutions. Ideal candidates will have a postgraduate degree in IT with 2-3 years of experience in the payments industry. Exposure to various monitoring tools and SQL qualifications are advantageous. The position includes after-hours support and focuses on building team collaboration and trust.