Remote Intake Lead, Patient Support (Mental Health)

A fast-growing BPO company in South Africa seeks an Intake Lead (Patient Support) to guide and mentor a team while ensuring quality patient care for a U.S.-based mental health clinic. The ideal candidate will have experience in healthcare or patient support, with a strong emphasis on empathy and communication skills. This role is remote and requires adherence to operational expectations while maintaining a patient-first approach. Prior experience handling escalations is essential, and candidates must possess strong emotional intelligence.