Remote Customer Support & Admin Specialist (EST Hours)

A global BPO firm in South Africa is urgently seeking a Customer Service Agent and Administrator to handle inbound and outbound calls and assist clients with inquiries. This is a fully remote position requiring work during EST hours, including US public holidays. The ideal candidate will have experience in customer service or administrative support, strong communication skills, and proficiency in MS Office. Reliability in internet connection and power backup is essential for this role.