Receptionist - UPD Port Elizabeth

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager.

Role Purpose:

To manage the reception area and provide administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.

Role Objectives:

• Receiving Clients as per the set SOP
• Greet visitors appropriately
• Determine visitor needs in a professional manner
• Maintain visitor register
• Offer refreshments to visitors where appropriate
• Direct visitors to correct person
• Ensure back-up when absent from reception desk

Answer Phone Calls

• Answer and address incoming phone calls in a timely and polite manner
• Clearly determine the purpose of the call
• Deal with queries and provide correct information
• Forward calls to appropriate person
• Take and deliver messages accurately and completely

Manage Mail

• Sort and distribute incoming mail
• Prepare outgoing mail for pick-up or courier

Administration/Clerical Support

• Perform day-to-day administrative functions, e.g., ordering of stationery, collating data, and any other applicable admin functions
• Maintain equipment and report any malfunctions, e.g., KABA, Turnstile report, etc.
• Book meeting rooms and sending booking confirmation to participants
• Assist with Labour broker or service provider Kaba enrollment, etc., and work hand-in-hand with labour broker admin team with Edma time and attendance
• Assist with any ad-hoc admin duties assigned

Experience and Education:

• Matric or NQF level 4
• Minimum 1 year relevant customer service experience
• Minimum 1 year switchboard/receptionist experience

Job-related knowledge

• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Effective communication skills - oral & written
• Computer skills, including the ability to do spreadsheet and word processing
• First Call resolution