Receptionist

Introduction We are looking to recruit a permanent Receptionist to work within the Group Facilities department. The role will be based at Clicks Regional Office in Johannesburg and will report to the Administrative Assistant.

Receive all visitors in a friendly and professional manner and promptly notify the relevant person. Answer the telephone in a professional manner and transfer calls correctly.

• Greet and welcome visitors, clients, and employees in a professional manner
• To answer external calls within 3 rings using the standard greeting.
• All messages must be relayed promptly via e-mail or hand delivered to the correct person using the message standard template.
• To provide correct and accurate directions to the office.
• Ensure that internal telephone list is kept up to date with accurate information at all times and according to the SLA.
• Transfer telephone calls to the correct extensions at all times.
• Attend to visitors in a prompt, professional and friendly manner.
• Ensure general tidiness of the reception and waiting area.
• Ensure Visitors Registration Book is completed by all visitors.
• Notify the relevant staff member of their visitor's presence.
• Ensure the visitors are collected at Reception.
• Manage the reception area to ensure it is presentable

• Good Presentation and communication Skills.
• Attention to detail and accuracy.
• Analytical thinking and in depth assessment of problems with a solution based thought process.
• To advice where preventative maintenance is required.
• Logging of calls and the following up.
• Maintain an approved list of contractors and assist managing Contractors.
• Ensure compliance with all OHS and Quality related policy and procedure as well as standards set.
• Follow policies and procures.

• Follow all Access Control regulations for visitors.
• Ensure that record is kept of all access control issues during a period.
• Ensure security by monitoring access to the building
• Log and maintain the lost property register.
• Report on any irregularities with Lost Property.
• Administer Lost/Found items - Notify the relevant parties.

• Matric
• Customer Service experience and administration
• A telephonist certificate

• MS Office
• Knowledge of the telephone system
• Excellent customer relations and people skills
• Ability to plan, organise and control own work effort Ability to work under pressure
• Well-groomed and presentable
• Attention to Detail
• Ability to communicate effectively with all levels of staff, contractors and management.
• Taking prompt action to accomplish objectives.
• Must be reliable and approachable
• Must be friendly, polite and helpful when dealing with customers
• Must be able to work competently under pressure
• Must be service oriented.
• Must be punctual all the time.