Receptionist (Cape Town, Green Point)

ANEW Hotel Green Point is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests' stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently, creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in Cape Town, Green Point.

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

• Welcome guests with genuine warmth and professionalism
• Execute efficient check in/check out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check out, room upgrades, meal plans, etc.

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

• Guest satisfaction scores
• Check in/out efficiency
• Payment accuracy
• Call handling speed
• Guest complaint resolution
• Revenue generation
• ANEW Reward sign ups