TRAFFIC
Western Cape
Real-Time WFM Analyst: Intraday Staffing Pro
Sitel Corp.
Job Description
A leading call center company in Cape Town is seeking a Real-Time Analyst to monitor and manage call center performance. This role involves adjusting staffing and resource allocation to meet service level agreements and client expectations. It requires strong analytical skills and experience in workforce management. Candidates should be adaptable, possess good communication skills, and have proficiency in WFM tools. This is a permanent position with rotational shifts.
About This Role
Career insights for Project Management Specialists positions
Salary Benchmark
$98,580/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Common Technologies
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Confluence Cloud
Google Classroom
Microsoft Teams
Flip
Loom
Project Management Specialists Insights
Job Outlook
This career will grow rapidly in the next few years.