Quotation Clerk M/F

Technical & Services - Parts & Service Assistant

Full-time

The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

• Compiling Quotations and submitting to the customer within 24 hour
• Follow up on submitted quotes (3x per quote)
• Feedback daily to managers
• Compile weekly Quote report
• Support the team to achieve predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out
• Ensure timely feedback / communication to customers
• Processing of invoices, creating order numbers, updating of records on Kerridge system
• Ensuring that jobs are opened and closed as per company standards, accurate and timely processing of invoices
• Generating order numbers for both internal and external customers
• Accurate and timely processing of technician / mechanic time sheets, etc.
• Various specific administrative tasks relating to invoices
• Managing service schedules included in this area of responsibility if required
• Providing scheduled (monthly, weekly and daily) reporting
• Ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.

• Grade 12 / Matric + 3 years relevant experience
• Advanced / Expert Computer literacy in MS Outlook, Word and Excel
• Minimum of 3 years' experience in a similar position
• Forklift technical knowledge

• Experience working on the Kerridge system essential
• An analytical person who pays attention to the finer detail
• Maintaining and updating information on database
• Top 10% employee in their current work placement (As rated by their current and or previous manager)

Africa, South Africa