Query Coordinator

The Query Coordinator is responsible for the effective management, coordination, allocation and monitoring of all queries across the management portfolio. The role is responsible for ensuring that all queries are accurately logged onto the task management platform, assigned to the relevant departments/person(s), monitored through to resolution and closed within agreed SLA timelines.

The Query Coordinator will act as the central coordination point for all queries, ensuring visibility, accountability, reporting accuracy and improved service delivery across the management portfolio.

• Minimum of Grade 12 or equivalent.
• 3+ years relevant experience within property management, leasing administration or operational coordination.
• Experience working with task management systems, workflow platforms or ERP systems.
• Knowledge of leasing processes, property administration and stakeholder coordination.
• Experience in reporting, query management and service delivery monitoring.

• Strong administrative and coordination skills.
• Excellent communication and stakeholder engagement skills.
• Strong organisational and time management abilities.
• Ability to manage high query volumes and multiple priorities.
• Strong reporting and analytical skills.
• Proficient in Microsoft Office and task management platforms.
• Strong attention to detail and follow-through capabilities.

• Understanding of property management and leasing administration processes.
• Knowledge of workflow management and query tracking systems.
• Knowledge of customer service principles and operational support processes.
• Understanding of SLA management and turnaround time monitoring.
• General business administration and reporting knowledge.
• ERP Systems and Procedures (SAP knowledge will be highly beneficial).

• Attention to detail
• Communication (both verbal and written)
• Customer and quality focus
• Time management
• Methodical
• Ability to work under pressure
• Attention to deadlines
• Initiative